Shipping Policy

DELIVERY

 

Pre-Order Items
If you have placed an order for an item that is on pre-order, please be aware that any additional items purchased will not be shipped until your pre-order is ready to be dispatched.

Our standard delivery is 1-2 working days.
Orders placed on Friday before 5.30pm will be received on the next working day. Orders placed after 5.30pm on Friday or on weekends are shipped the next working day.

UK –  (2 – 5 working days)

EUROPE – (2 – 7 working days)
(We deliver to the following European countries: Belgium, Denmark, Finland, France, Germany, Luxembourg, The Netherlands, Portugal, Spain, Sweden & Switzerland)

USA & CANADA – (4 – 10 working days)

Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.

Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes or you fail to collect your order, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sales or other busy periods.

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.